Frequently Asked Questions

A 30-minute session is suitable for quickly clarifying your current situation and next step. A 60-minute session offers time to work through one life or work topic more fully. A 90-minute session is best when you need a deeper review of several options, possible directions, or an important decision at a particular stage.

No. Submitting through Cal.com is a booking request. After BETTER LIFE manually confirms the time and service details, you will receive payment instructions. Your booking is confirmed only after payment is completed, at which point online meeting details will be provided.

Yes. You can inquire about Personal Music Curation, Scent & Sensory Design, and corporate or brand collaborations through the website contact page or the relevant service page. Scheduling will follow once the scope and fee have been confirmed.

Please use the Contact page to share your company or brand name, collaboration needs, preferred timing, and contact details. BETTER LIFE will follow up with an appropriate way to work together.

No. BETTER LIFE helps you clarify work, life, choices, and possible directions. It does not provide psychotherapy, psychological counseling, medical diagnosis, or medical services. If you need mental health or medical support, please contact a qualified professional.

After you submit a booking request, BETTER LIFE will first confirm the time and service details manually. Payment instructions will then be provided, and your booking becomes confirmed once payment is complete.

A confirmed and paid booking may be rescheduled once at no additional charge. The request must be made at least 24 hours before the original appointment, and the new time remains subject to mutual availability. Each booking includes one complimentary reschedule; a second or subsequent change requires a new booking. Requests made less than 24 hours before the appointment are handled under the cancellation and refund policy. If BETTER LIFE must change a confirmed appointment because of unforeseen circumstances, the client may choose a complimentary reschedule or a refund. A change initiated by BETTER LIFE does not use the client's one complimentary reschedule.

Cancellations made at least 48 hours before the appointment may be refunded, less any third-party transaction fees that have actually been incurred and cannot be recovered. Cancellations made at least 24 hours but less than 48 hours before the appointment include one complimentary reschedule; if cancellation is still requested, the refund is calculated according to any preparation already begun, content already provided, and applicable consumer rights. Cancellations made less than 24 hours before the appointment and no-shows are not eligible for the website's contractual refund, except in cases of force majeure, circumstances attributable to BETTER LIFE, or rights that cannot legally be excluded or limited. If service delivery or customized preparation has begun, any refund is calculated according to the undelivered portion, completed work, and demonstrable actual costs. If the service materially differs from what was agreed, the client may provide details and the matter will be handled under applicable law.

International clients may use the overseas payment option provided in the confirmation email. Available methods, currencies, exchange rates and cross-border fees are determined by the payment provider and shown at checkout. A refund may differ from the original amount because of the transaction currency, the exchange rate on the refund date and non-refundable third-party fees.